Top 10 Customer Service Trends for 2012 | Business 2 Community ...

Six keys to the digital workplace ? Step Two Designs, James Robertson 2012/03/28

The digital workplace offers a compelling vision of the future, but the right foundations must be in place.See it on Scoop.it, via Designing design thinking driven operations

The Inbound Marketing Explosion #Infographic 2012/03/28

A New Landscape ? Design for Service 2012/03/28

FIR Interview: Erik Huddleston, CTO of Dachis Group 2012/03/28

Austin, Texas-based Dachis Group defines itself as an organization that ?powers the design, development, management and measurement of social business solutions for the world?s leading companies.? To this end, among the products and services the...See it on Scoop.it, via Designing design thinking driven operations

how design?: Service Design Toolkit 2012/03/28

??????Service Design Toolkit http://t.co/BFjvUoU2...See it on Scoop.it, via Designing design thinking driven operations

Design Thinking Workshop at iHub *iHub_ 2012/03/28

Design Thinking Workshop at iHub http://t.co/wlBdMFag...See it on Scoop.it, via Designing design thinking driven operations

Midweek refreshment Customer Experience Design Quotes 2012/03/28

As a mid week refreshment / inspiration, two great quotes that are highly relevant to customer experience design.See it on Scoop.it, via Designing design thinking driven operations

Social Media Strategies: Enhance Engagement and Enrich Your Customer Knowledge for Retail, Supermarket Executives 2012/03/28

Social media?s opportunities for retailers include linking social media data to loyalty program databases and rewarding customers who wield the most ?clout? in the social media ecosystem.See it on Scoop.it, via Designing design thinking driven operations

A Cultural Anthropologist's View of Community Management 2012/03/28

This year?s State of Community Management report, published by The Community Roundtable, takes an anthropological view of tracking, observing and analyzing how community management is being developed and implemented across organizations.See it on Scoop.it, via Designing design thinking driven operations

How To Engage Journalists Through Social Media - Report + #Infographic 2012/03/28

Deeny's deck: Applying Value Sensitive Design Principles to User Engagement #cex #ux #cem 2012/03/28

Presentation given by Katey Deeny 3/25/12 at IA Summit 12 in New Orleans, Louisiana.See it on Scoop.it, via Designing design thinking driven operations

It?s All About Relationships 2012/03/28

I?ve been reflecting on the history of marketing and my continuing struggle with the phrase Return On Investment (ROI) as it pertains to marketing. The world of marketing has changed.See it on Scoop.it, via Designing design thinking driven operations

Only One Quarter Of American Consumers Are Brand Loyal 2012/03/28

Marketers in the US need to take note of the fact that more and more consumers are becoming less and less brand loyal.See it on Scoop.it, via Designing design thinking driven operations

Forrester says improved customer experience scores can generate millions in ... - BtoB Magazine 2012/03/28

Forrester says improved customer experience scores can generate millions in ...BtoB MagazineCompanies that improve their customer experience scores can gain millions of dollars in additional revenue, according to a report by Forrester Research.See it on Scoop.it, via Designing design thinking driven operations

Your Career Needs to Be Horizontal 2012/03/28

Get More Tweets: 5 UX Tips for Boosting Your Site's Virality 2012/03/27

The Power of Customer Delight 2012/03/27

Great column about customer delight - check out this guy's other blog artickles too!See it on Scoop.it, via Designing design thinking driven operations

What?s Your Perception Strategy? 2012/03/27

Stephen Anderson: If we focus too much on content, we ignore what we know about how our associative brain comes to makes sense new information.See it on Scoop.it, via Designing design thinking driven operations

Service Design Toolbox from Berlin Service Design Drinks 032012 2012/03/27

A collectively built toolbox of service design-related methods, tools and tricks ? gathered during Service Design Drinks in Berlin on March 21 by all participants.See it on Scoop.it, via Designing design thinking driven operations

Is Customer Feedback Just a Middle Management Initiative? 2012/03/27

When the President Leans on Customer Feedback The executive leading the turnaround of Seattle's Best Coffee (a Star (#Article - Is Customer Feedback Just a Middle Management Initiative?See it on Scoop.it, via Designing design thinking driven operations

Source: http://serve4impact.com/2012/03/27/top-10-customer-service-trends-for-2012-business-2-community/

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